(WebHosting.Info)   eVergance, a CRM and knowledge management strategic consulting, systems integration and managed services provider, and Baynote, an intent-driven product and content recommendations for the business web provider, today announced that the companies have formed a strategic partnership to deliver Baynote’s recommendation and social search capabilities to customer service and knowledge management environments. In addition, company states that it will be reselling the Baynote social search and recommendation solution, and will be tailoring its KM optimization and search tuning services to offer unique consulting capabilities to the Baynote customer base.

The company avers that it has already started to see significant demand for Baynote’s solutions in its customer accounts in both the United States and the United Kingdom, and across several of its target industry sectors, including financial services, communications, healthcare and retail. It adds that it will also be developing programs to integrate Baynote’s social search and recommendations capabilities with knowledge management solutions, such as KANA IQ. Baynote is an excellent complement to these types of solutions since it enriches the search and navigation experience by learning from user behavior and the collective experiences of the online community, claims the company.

“Having delivered dozens of Web self-service and KM solutions over the past several years, we see tremendous opportunity to bring Baynote’s capabilities to our clients and deliver the double-leverage of enhanced information delivery via social search and increased customer insight for an improved customer experience,” said Chad Wolf, president of eVergance. “At the same time, our market-leading strategy, transformation and managed services should nicely complement what Baynote and its partners currently provide to the market.”

Added Andrew Keenan, vice president of strategic markets & business development at Baynote: “eVergance has emerged as a go-to company when it comes to integrating knowledge management in multi-channel support environments, and has both the laser focus of a specialized consulting organization as well as the reach and resources as the subsidiary of a public enterprise software company. The experience of their KM team is impressive, and coupled with a unique approach to knowledge management optimization and search tuning, offers to accelerate Baynote’s adoption by blue chip and global organizations.”