(WebHosting.Info)   Host Color, a web hosting provider, today announced that it has added osTicket, an open source ticket support system to its hosting plans. It states that the new software application is now available with three of their shared packages - Max, Mega and Multi Domain. It adds that osTicket is part of their branded PowerTools application library and can be deployed with one click from user’s hosting control panel.

The company asserts that many web entrepreneurs and website owners, who have established successful online businesses often ask how to expand to the next level, improve their services and have better communication with their customers and partners. It say that it is glad to offer them osTicket, an organized solution which will help them handle customer requests and manage their priority.

It explains that osTicket is easy-to-use support ticket system that integrates inquires made via mail or a web-based form into simple multi-user web interface. The software archives customer requests and responses, so you can organize them and provide your customers with quick and accurate help. Further, osTicket is a professional website tool that allows you trouble free migration from your current support system if you need more advanced solution. It is now available with tree of hosting plans and can be installed with one click from the company’s control panel, adds the company.

“We know that customer support is the most essential part of any successful online business. You can attract a lot of customers but if you have lax support you can’t keep them long. It is crucial to have a reliable Help Desk and provide customers with prompt responses. osTicket is the right solution for that”, says says Alexander Avramov, Marketing Director of Host Color.